Returning unopened items

Accepted only if you contact us within 7 days of delivery.
Return postage is at your expense.

Faulty or wrong item

Contact us within 7 days of delivery. We'll exchange or refund it and
cover the postage.

Not eligible

· Opened or used items
· Items damaged or soiled through your own handling
· Items more than 8 days past delivery
· Change-of-mind reasons such as "it wasn't what I pictured", after opening

How refunds are made

After we check the returned item, we refund via your original payment method as a rule. For bank transfers we pay into an account you nominate.

The procedure

• 1. Email support@snowplus.co.jp with your order number and what you'd like to return or exchange.
• 2. We'll reply with the return address and instructions. We can't accept items sent back before we've replied.
• 3. Once the item arrives and we've checked it, we dispatch the replacement or issue the refund.

What counts as faulty

No vapour on drawing, leaking, or failing to charge all count as faults and are eligible for exchange. If you can attach a photo showing the problem, it speeds things up.

Falling short of the stated puff count is within the normal range of variation with use and is not a fault. See the FAQ for details.

Where this comes from

The formal statement of return conditions is in the Specified Commercial Transactions Act notice . Where this page differs from it, that page takes precedence.