Frequently asked questions
The questions we're asked most often.
About the products
Do they contain nicotine?
No. They produce no tar either. These are recreational products, not medical devices intended to help you stop or reduce smoking.
Can it replace cigarettes?
It is not intended as a smoking-cessation aid and no effect is guaranteed. Please enjoy it purely as an adult recreational product.
Will I always get the stated puff count?
The figure is a test value under fixed conditions. It varies with the depth and length of your draws, so treat it as a guide.
Does it need charging?
DASH is disposable and needs no charging. Swift and Hammer recharge over USB Type-C.
Ordering & payment
Can anyone buy?
This store is intended for customers aged 20 and over. We do not market or sell to anyone under 20.
What payment methods are available?
Bank transfer and convenience store payment. We'll email you payment instructions after you order.
Can I cancel an order?
Yes, as long as it hasn't entered dispatch preparation. Please contact our support desk.
Delivery
How much is shipping?
A flat ¥550 nationwide (¥880 for express). Orders over ¥5,000 including tax ship free by standard delivery.
How long does delivery take?
We dispatch from our Tokyo warehouse within 2–4 business days of payment clearing. With express delivery, next business day is the target.
Do you ship overseas?
We're sorry — we ship within Japan only.
Returns & disposal
Can I return an item?
Unopened items may be returned if you contact us within 7 days of delivery (return postage at your expense). For faulty or incorrectly shipped items we cover postage and exchange them.
How do I dispose of a used device?
It contains a lithium-ion battery, so it cannot go in burnable household waste. Follow your local authority's scheme for small rechargeable batteries or small appliances.
Still stuck?
Email support@snowplus.co.jp (weekdays 10:00–17:00 JST).
For the full return conditions, see the Specified Commercial Transactions Act notice .