⚠️ This policy is a development template. Have it reviewed by legal counsel and finalised against your actual operations and business details before going live.

1. Information we collect

This store collects the following information.

• Your name (including katakana reading), email address, phone number and shipping address
• Order contents, purchase history and payment status
• Your age-confirmation consent (stored in a cookie)
• Site usage (access times, pages viewed, referrer, browser information)

We do not store payment information such as credit card numbers on our servers.

2. How we use it

• Shipping your order and communicating about it
• Responding to your enquiries
• Preventing misuse, and preventing sales to anyone under 20
• Improving the site and statistical analysis

3. Disclosure to third parties

Except where required by law, we do not provide personal information to third parties without your consent. We do provide the information necessary for delivery to our carrier, and the information necessary for payment processing to our payment provider. We also send your tracking number to the shipment tracking service 17TRACK (17TRACK.net) in order to display delivery status in your order history. Your name, address and contact details are never sent.

4. Use of cookies

We use cookies to keep your cart, record your age confirmation, and understand how the site is used. You can disable cookies in your browser, but the cart will not work correctly if you do.

5. Safeguards

We take the necessary and appropriate measures to prevent unauthorised access to, loss of, alteration of, or leakage of personal information.

6. Requesting disclosure, correction or deletion

To request disclosure, correction, suspension of use, or deletion of your personal information, contact our support desk. We will verify your identity and respond in accordance with the law.

7. Revisions

We may revise this policy in response to legal changes or changes in our operations. We will announce any significant change on this site.

Contact

support@snowplus.co.jp
Hours: weekdays 10:00–17:00 JST